Return window
You may return eligible items within 30 days of delivery.
Eligibility
- Items must be unused, unwashed, and in their original packaging with tags attached.
- For hygiene reasons, pillows that have been removed from their sealed packaging cannot be returned unless defective.
How to start a return
Email suport@rovixatrading.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please do not send items back without contacting us first.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was not what you ordered — in which case we will cover return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
To exchange for a different size or color, return the original item and place a new order.
Damaged or incorrect items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or full refund.
Cancellations
Orders can be cancelled for a full refund any time before they ship by contacting us at suport@rovixatrading.com or +1 (904) 729-1829.